Privacy Policy for Tarzana Recovery

Effective Date: January 1, 2024

1. Introduction
Tarzana Recovery ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our clients, website visitors, and others who interact with us. This Privacy Policy explains how we collect, use, disclose, and protect your information. By accessing or using our website https://www.tarzanarecovery.com or engaging with our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information
We may collect information that identifies you or could reasonably be used to identify you, including but not limited to:

  • Name, email address, phone number, and physical address
  • Health and medical information, where applicable
  • Insurance and payment information
  • Account details (if applicable, such as for online portals)

b. Non-Personal Information
We may collect non-identifiable information automatically when you visit our website, such as:

  • Browser type, device type, and operating system
  • IP address and general location information
  • Pages viewed and duration of visits
  • Referring URLs and clickstream data

c. Sensitive Information
Where applicable, we may collect sensitive information, such as health data, only as necessary to provide services and comply with legal obligations.

3. How We Use Your Information
We may use the information we collect for the following purposes:

  • To provide and manage our services, including consultations, assessments, and treatment plans
  • To communicate with you, including appointment reminders and service updates
  • To process payments, verify insurance, and handle billing inquiries
  • To improve and optimize our website and services
  • To comply with legal, regulatory, and ethical obligations
  • To protect our rights, property, and safety, as well as those of our clients and staff

We may also use your information in any other way that is disclosed to you at the point of collection or with your consent.

4. Information Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your information in the following circumstances:

a. Service Providers
We may share information with third-party vendors and service providers who perform tasks on our behalf, such as payment processing, IT support, and marketing.

b. Legal Compliance
We may disclose your information to comply with applicable laws, regulations, or legal processes, such as subpoenas or court orders.

c. Protection of Rights
We may disclose information when we believe it is necessary to prevent harm or to protect our rights, users, or the public.

d. Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business transaction.

5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete, anonymize, or archive it in compliance with applicable laws.

6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete personal information.
  • Deletion: Request the deletion of your personal information, subject to legal and regulatory retention requirements.
  • Restriction: Request a restriction on how we process your information.
  • Data Portability: Request a copy of your information in a portable format.
  • Objection: Object to the processing of your information for certain purposes.
  • Withdraw Consent: Withdraw your consent for data processing where consent is the legal basis.

To exercise your rights, please contact us using the information provided in Section 12.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. Cookies may collect information such as your browser type, device information, and website usage patterns.

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

8. Data Security
We implement robust technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include, but are not limited to:

  • Data encryption during transmission and at rest
  • Secure servers and firewalls
  • Access controls and authentication measures

Despite our efforts, no security system is completely foolproof, and we cannot guarantee absolute security.

9. Compliance with Legal and Regulatory Requirements
As a healthcare provider, Tarzana Recovery complies with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA), California Consumer Privacy Act (CCPA), and other data protection regulations as required.

10. Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them. If we become aware that we have inadvertently collected information from a child under 13, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be effective when posted on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

  • Address: 5371 Vanalden Ave., Tarzana, CA 91356
  • Phone: (866) 514-1748
  • Email: info@tarzanarc.com